Frequently Asked Questions
All orders are filled on a made-to-order basis in order to include your personalization. Each order requires a processing time that can vary throughout the year. Please plan to order as early as possible before your event. We do book quickly and processing times are adjusted in real time as needed. Estimated delivery dates can increase quickly during high volume times.
Please look for the estimated delivery info box toward the top of each product listing to see your current estimated delivery date for that item.
(Example Estimated Delivery Info Box)
This box displays your estimated delivery date, including current processing time and the standard shipping option. Estimated delivery dates are also available to view on the shipping menu in your cart. Shipping upgrades are available and can speed up your delivery date by several days. Please view the shipping menu in your cart to see the estimated delivery dates for each available shipping method.
Sorry, but we cannot change, add to, or update orders once they are placed. Please check your personalization carefully before submitting your order.
Yes, we offer expedited shipping options to shorten your shipping time. Please view your cart to see all available shipping options as well as the estimated delivery date for each option. Regular processing times still apply to your order. These options will only shorten the transit time of your order.
Sorry, currently we only ship to addresses within the US.
Each item provides an “estimated delivery by” date on the listing. These dates are usually accurate but are not guaranteed. Due to the ongoing pandemic related delays being experienced by all shipping carriers, all dates provided are estimates only. We closely monitor the shipping process and strive to offer the most accurate dates possible. We suggest ordering as early as possible before your event in order to assure extra time for delivery. Shipping upgrades are available at check out to shorten delivery time and help increase the priority of your order with the carrier. Please understand that once we hand your order to the shipping carrier we have no control over delivery.
Due to the personalized nature of our products, we cannot accept order cancellations.
We will gladly assist you with any problems you may have with your order. We offer item exchanges for a limited number of circumstances, per our return policy, but we are unable to accept returns. Please be aware that because all of our items are personalized they are NOT returnable. Please view our return policy here.
We will gladly offer an exchange for a limited number of circumstances. Generally, we cannot offer exchanges because all of our products are personalized. We will gladly exchange any item that was personalized incorrectly if the fault was ours. Please check your personalization carefully before submitting your order. We will also exchange items damaged during the shipping process. Please contact us at firstname.lastname@example.org and provide your order number, the name of the item(s), and pictures of the damaged item(s) and pictures of the shipping box within 48 hours of delivery. We’ll provide return shipping for all items that meet our exchange criteria. Please post mark exchanges within 14 days of the delivery date. Please view our exchange policy here.
Our products are appropriate for teen athletes age 13+ and have been enjoyed by teams and families across the nation.
Yes, we offer our best discounts to our MVP email list subscribers! MVPs receive exclusive deals, discounts, coupons, and free content resources sent directly to their inbox every sports season. All MVP discounts are exclusive to members only! Subscribe now and never miss another deal! Don’t get left on the sidelines, JOIN NOW!
All of our items are handmade in the USA! Every item is handcrafted specially for you when you place your order. Our production times can get lengthy due to high demand as a designer needs time to handcraft, personalize, and assemble each piece.
Our products are handmade in the USA! Each item is handcrafted and personalized just for your athlete.
Shipping costs vary depending upon the level of shipping service selected. We offer standard, priority, and express options. Please view the shipping menu in your cart to view all available options for your order as well as the cost and delivery dates for each. Occasionally certain products may only qualify for standard shipping.
Sorry, coupons cannot be applied to orders after they have been placed.
We keep it simple for you so you can order quickly and receive your order as soon as possible.
- Choose your product
- Enter your personalization in the corresponding fields on the listing page. (Many listings allow you the added convenience of adding all of your player names at once simply by changing the quantity.)
- Add you items to your cart.
- Check out
- Wait for your order to arrive per the estimated delivery date shown at check out.
There’s no proofs, no approvals needed, no need to watch you inbox for ‘approval needed’ emails, and no delay in processing waiting for approval. Just order and wait for your sports gifts to arrive! We make the process as simple as possible for you! We’ll only email you and require a response in the extremely rare event that there is a question regarding your order.
When ordering items with different estimated delivery dates, your items will likely arrive in more than one shipment, with each item arriving per their estimated delivery date.
Yes, we are often able to offer further customization for any of our products. Please email us at email@example.com to discuss your customization request BEFORE placing your order. We are unable to offer custom requests for orders after they have been placed. Please include the name of the item you would like to customize as well as a detailed description of your customization request. Please note that additional processing time as well as customization fees may apply to fulfill your request. Most requests will receive a response within 24 hours Monday – Friday. Please allow for extra response time on weekends and holidays.
No, we keep the ordering process as simply as possible for you! We do not send proofs or require an ‘approval response’ from you before processing your order. We will only email you requiring a response in the extremely rare occasion that there is a question about your order. Simply place your order, then sit back and wait for it to arrive per the estimated delivery dates provided at check out.
Generally no, there are not quantity limits. We may require extra processing time for very large orders, so we ask that you please contact us prior to placing your order for quantities over 50. We are only limited by the quantity of stock we have and how quickly you need your order, as all items require a processing time for personalization. Please contact us at firstname.lastname@example.org or use our live chat option during chat hours Mon-Fri 9-6 ET to discuss a large order prior to placing it. Thank you!